Terms and Conditions

1. Introduction

Welcome to tonivelli.com. By accessing and using our website, you agree to comply with the following terms and conditions. These terms govern your use of our website, the purchase of our products, and the services we offer. Please read them carefully. If you disagree with any part of these terms, you should not use our website.

2. Products

We offer a range of unique art pieces, including paintings, coffee tables, and other artistic home decor items. All products are handmade or curated with care, and as such, there may be slight variations between items. We make every effort to display the colors and details of our products accurately, but actual product colors may vary slightly due to different monitor settings.

3. Orders and Acceptance

By placing an order on tonivelli.com, you agree to provide complete and accurate information, including your contact details, delivery address, and payment information. Once your order is placed, you will receive a confirmation email. This email does not indicate acceptance of the order but serves as acknowledgment of receipt. We reserve the right to cancel or refuse any order for any reason, including availability issues or inaccuracies in pricing or product descriptions.

4. Payment

All prices listed on the website are in [EURO] and include applicable taxes, unless otherwise stated. Payment must be made at the time of purchase via our secure payment gateway, which supports major credit cards and other payment methods (e.g., PayPal). We do not store your payment details.

5. Shipping and Delivery

We aim to process and ship orders within 3-21 business days. Shipping times may vary depending on your location, and delays caused by third-party couriers are beyond our control. Shipping costs are calculated at checkout and depend on the destination. You will receive a tracking number once your order has been dispatched.

6. International Shipping

We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. Delivery times for international shipments may vary based on the destination and customs processing.

7. Returns and Refunds

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If a product is defective or not as described, you may return it within 14 days of receiving it. To initiate a return, please contact us at [contact@tonivelli.com] with your order details and reason for return. Returned products must be in their original condition and packaging. Once we receive the returned item and inspect it, we will process your refund. Refunds may take up to 10 business days to appear in your account.

8. Custom and Personalized Orders

Custom and personalized items are made specifically for you and are non-refundable unless there is a defect or error in the product. Please review all details of custom orders carefully before placing your order.

9. Intellectual Property

All content on tonivelli.com, including images, designs, logos, and text, is the property of tonivelli.com or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our express written permission.

10. Limitation of Liability

We strive to ensure that our website and services are accurate and reliable. However, we are not liable for any errors, interruptions, or technical issues that may arise. To the fullest extent permitted by law, we disclaim all warranties related to the use of our products and services. Our liability for any claims arising from the use of our website or products will not exceed the purchase price of the item in question.

11. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any modifications indicates your acceptance of the revised terms.

13. Governing Law

These terms are governed by the laws of Romania. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts in Romania.

14. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at contact@tonivelli.com .